Refund policy
RETURN & REFUND POLICY
We hope you love everything you order from The Darling Collective! If something isn’t quite right, we’re happy to help.
Returns
We accept eligible returns requested within 14 days of delivery. To be eligible for a return, merchandise must be unused, unworn, unwashed, and in its original condition with tags and original packaging, when applicable.
To request a return, please contact us before sending your item back. Do not return an item to the address shown on your package unless we specifically instruct you to do so. Because some of our products are fulfilled by our trusted supplier partners, return addresses and instructions may vary by item.
Once your return request is approved, we will provide instructions for returning your item. Items returned without prior authorization may not be eligible for a refund.
Return Shipping
For standard returns, such as a change of mind, incorrect size selection, or preference, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges, if applicable, are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery and include photos of the item and packaging when possible.
If we confirm that an item arrived damaged, defective, or incorrect, we will work with you to make it right. Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution at no additional cost to you.
Non-Returnable Items
Certain products may not be eligible for return, including personalized or custom-made products, gift cards, clearance or final-sale merchandise, and products that cannot be returned for health or hygiene reasons once opened or used.
Additional return restrictions may be disclosed on an individual product page when applicable.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method. Your bank or credit card provider may require additional time to process and post the refund.
Order Cancellations
We begin processing orders as quickly as possible. If you need to cancel or modify an order, please contact us immediately. We cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.
Questions or Return Requests
To begin a return or ask a question about your order, please contact The Darling Collective at darlingcollective318@gmail.com.
Please include your name, order number, and the item you would like to return so we can assist you as quickly as possible.